Last updated: 19 February 2026

At GameBro, we want you to be completely happy with your purchase. If something isn't right, we're here to help. This policy explains how returns, refunds, and warranty claims work.

1. 30-Day Money-Back Guarantee

All consoles purchased from GameBro come with a 30-day money-back guarantee from the date of delivery. If you're not satisfied with your purchase for any reason, you can return it within 30 days for a full refund.

Conditions

• The item must be returned in its original condition, including all accessories, cables, memory cards, and packaging.
• The console must not be physically damaged, modified, or have had its firmware altered beyond what was pre-installed.
• You must provide your order ID or the email address used to place the order.

2. How to Start a Return

1. Email us at ben@gamebro.co.uk with your order ID and reason for the return.
2. We'll reply within 24 hours with a return shipping address and any instructions.
3. Post the item back to us using a tracked delivery service.
4. Once we receive and inspect the item, we'll process your refund.

3. Return Shipping Costs

• Faulty or incorrect items: We cover return shipping costs. We'll either provide a prepaid label or reimburse your postage.
• Change of mind: Return shipping is the customer's responsibility. We recommend using a tracked service, as we cannot be responsible for items lost in transit.

4. Refunds

• Refunds are processed within 14 days of us receiving the returned item.
• Refunds are issued to the original payment method where possible.
• You'll receive an email confirmation once your refund has been processed.
• Please allow up to 5 additional business days for the refund to appear in your account, depending on your bank.

5. Exchanges

If you'd like to swap your console for a different model, contact us at ben@gamebro.co.uk. Exchanges are subject to stock availability. If there's a price difference, we'll arrange a top-up payment or partial refund accordingly.

6. Faulty Items

If your console arrives faulty or develops a fault, please contact us as soon as possible. We'll work with you to resolve the issue, which may include:

• Troubleshooting — many issues can be resolved remotely with our help.
• Replacement — we'll send a replacement console free of charge.
• Full refund — if we're unable to replace the item.

For faulty items, we cover all return shipping costs.

7. 12-Month Warranty

All consoles include a 12-month warranty against manufacturing defects from the date of delivery.

What's Covered

• Screen defects (dead pixels, display failure)
• Button or joystick malfunctions
• Battery failure
• Charging port issues
• Speaker or audio problems
• Software/firmware issues present at delivery

What's Not Covered

• Physical damage from drops, impacts, or liquid exposure
• Unauthorised modifications or repairs
• Normal wear and tear (minor scratches, battery degradation over time)
• Damage caused by misuse or negligence

Making a Warranty Claim

Email ben@gamebro.co.uk with your order ID and a description of the issue. Photos or a short video are helpful. We'll assess the claim and arrange a replacement or refund as appropriate.

8. Items That Cannot Be Returned

• Items returned after the 30-day return window (warranty claims are separate — see above).
• Items that have been physically damaged by the customer.
• Items returned without prior agreement via email.

9. Contact Us

If you have any questions about returns, refunds, or warranty claims, get in touch:

• Email: ben@gamebro.co.uk
• Website: gamebro.co.uk/support

We aim to respond to all enquiries within 24 hours.